Help centre
SleepMethod Support
Need help with SleepMethod? Find answers to common questions below or contact us at support@sleepmethod.app.
Account and Sign in with Apple
SleepMethod uses Sign in with Apple for account access and cloud backup. You can use an Apple private relay address if you prefer not to share your personal email address.
If sign-in fails, check that your device is connected to the internet and that the correct Apple Account is active.
Never send us your password, Apple verification code or authentication token by email.
Subscriptions and free trials
Monthly and Annual Premium subscriptions are purchased through the Apple App Store. Trial eligibility and checkout details are determined and shown by Apple.
To manage or cancel a subscription, open iPhone Settings, select your Apple Account, then select Subscriptions. Deleting the SleepMethod app or your SleepMethod account does not automatically cancel an Apple subscription.
Always rely on the final price, trial and renewal information shown in Apple’s purchase confirmation.
Restore Purchases
- Open SleepMethod.
- Go to the subscription screen.
- Tap Restore Purchases.
- Confirm that the iPhone uses the Apple Account that originally purchased the subscription.
- Contact support@sleepmethod.app if access is still not restored.
Restoring checks for an eligible existing purchase; it does not create a new purchase.
Reminders
Reminders are optional. You can change reminder types, times and days in SleepMethod Settings. Notification permission can also be managed in iOS Settings.
Still awake? is an optional in-app tip. It never creates a scheduled notification.
Cloud backup and signing out
When you are signed in, selected SleepMethod plan and progress information can be backed up to your account.
Signing out removes local SleepMethod data and reminders from that device while preserving the account’s cloud backup.
Delete Account and Data
- Open SleepMethod.
- Open Settings.
- Choose Delete Account and Data.
- Confirm with Apple when asked.
After successful deletion, your SleepMethod account and associated active cloud data are removed. Local SleepMethod data and notifications are also removed from the device. Account deletion is permanent.
Account deletion does not cancel an Apple subscription. Cancel the subscription separately through your Apple subscription settings.
If you cannot access the app, contact support@sleepmethod.app for assistance.
Privacy and Terms
Contact
- App
- SleepMethod
- Operator
- Casimir Simeon Houweling
- Country
- Netherlands
Please do not send passwords, Apple verification codes or other authentication secrets by email.